Return policy
In cases where you consider that at the time of delivery of the product it does not comply with what is stipulated in the contract, you have 14 days from receiving your order to contact us by email brandforwellness@gmail.com, providing the product and order information. , as well as the damage you suffer, to which we will immediately address how to proceed. In any case, it will be necessary to send a photograph of the product in question as a file attached to the form to evaluate whether a partial or full refund of the amount is appropriate. You will be provided by email with the steps to follow for the return.
Returns with refunds will be made through the same payment method or, failing that, by bank transfer.
In case of wrong address or after 15 days of receipt of the package by the parcel company, and in the event that after several notices by the parcel company, the package was not picked up by the customer, and by Therefore, resent to origin, brandforwellness will not be responsible for the refund of said order. In the event that the client wants to receive said order again, they must pay 50% of the value of the order as a supplement, to an account that we ourselves provide to the client, and in this way, brandforwellness will send said package to its recipient again.
Changes in color, size, model... are accepted as long as it is before sending said package. If the change is required after sending said order, the customer will bear the costs of €5.50 for the change.
The exchange or refund will only be made in the event of an error on the part of brandforwellness, such as sending a color that the client had not ordered or sending a model that the client had not ordered. We change and refund any type of product that arrives in poor condition to the customer. For this, please contact us via email: brandforwellness@gmail.com
For a return, you must email us at brandforwellness@gmail.com. Shipping costs are not refundable.
The second return will incur costs of €21.00 per product, as stipulated in our legal bases, and will take a period of more than 7 days until the incident is processed and approved.
Returns with refunds will be made through the same payment method or, failing that, by bank transfer.
In case of wrong address or after 15 days of receipt of the package by the parcel company, and in the event that after several notices by the parcel company, the package was not picked up by the customer, and by Therefore, resent to origin, brandforwellness will not be responsible for the refund of said order. In the event that the client wants to receive said order again, they must pay 50% of the value of the order as a supplement, to an account that we ourselves provide to the client, and in this way, brandforwellness will send said package to its recipient again.
Changes in color, size, model... are accepted as long as it is before sending said package. If the change is required after sending said order, the customer will bear the costs of €5.50 for the change.
The exchange or refund will only be made in the event of an error on the part of brandforwellness, such as sending a color that the client had not ordered or sending a model that the client had not ordered. We change and refund any type of product that arrives in poor condition to the customer. For this, please contact us via email: brandforwellness@gmail.com
For a return, you must email us at brandforwellness@gmail.com. Shipping costs are not refundable.
The second return will incur costs of €21.00 per product, as stipulated in our legal bases, and will take a period of more than 7 days until the incident is processed and approved.